About

FAQ

• Where is the store based?

  Bulimba, Australia

• Do you accept orders placed outside of the US?

  Absolutely! Your order will come from Australia. :)

• Will there be any blemishes on my artwork?

  Some originals may come with tiny imperfections. Imperfections may include small scuffs on the edge or marks on the back, and are likely invisible in a frame or to the untrained eye. If you have any concerns please do not hesitate to contact me.

• Does my parcel have tracking?

  For all originals, tracking will be included and a number will be provided in an email once your order has been shipped.

• How long will it take to receive my order?

  It may take from 2 weeks up to 6 weeks for you to receive your order, depending on where you are in the world, the efficiency of your local postal service, and any potential delays due to the current COVID-19 situation.

• What kind of packaging do you use?

  I pack all orders with a card backing and recyclable cello wrapping in a non-bending thick cardboard envelope.

• Do you do commissions?

  Unfortunately at this time I am not taking commissions! Feel free to check back in to see if I’m open to them!

• How can I contact you?

  If you need to contact me about your order, please send me a message on Instagram or email me on [email protected] rather than email me on Storenvy (sometimes emails get lost through storenvy and I do not receive anything).

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.